Shipping policy

Worldwide Shipping

WHICH COURIERS DO YOU WORK WITH?

We work with DHL Express for all shipments.

WHAT COUNTRIES DO YOU SHIP TO?

We ship to: Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Iceland, Ireland, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovenia, Slovakia, South Korea, Spain, Sweden, Switzerland, United Kingdom and the United States of America.

We are unable to ship to a small number of destinations, including Brazil, Russia, Belarus and India. If your country cannot be selected at checkout, that is why.

WHEN WILL MY ORDER BE DELIVERED?

We aim to deliver your order within the number of days* shown for your country or region below, counted from the order date:

• Belgium, France, Luxembourg and the Netherlands: 2-3 business days.
• Rest of Europe: 3-6 business days.
• Singapore and the rest of the world: 3-7 business days.

* Saturday, Sunday and Belgian bank holidays do not count as business days. During busy periods, such as the holiday season or the sale period, shipping and delivery may take longer.

In any event we will deliver within 30 days of your order, as required under Article VI.43 of the Belgian Code of Economic Law. If we cannot meet that deadline we will tell you, and you may choose between a new delivery date and a full refund.

If you have not received your order within the number of days shown for your country, please check the tracking number sent to you by email. If you still have questions, contact us at contactus@juwelinaparis.com or +32 3 234 17 70.

WHAT DOES SHIPPING COST?

Shipping is free on all orders to Belgium, France, the Netherlands and Luxembourg.

For all other destinations, shipping is calculated at checkout based on your delivery country, and is shown to you in full before you pay.

WHAT ABOUT VAT AND CUSTOMS DUTIES?

For orders delivered within the European Union, Belgian VAT is included in the price you see, and there are no further charges on delivery.

For orders delivered outside the European Union, the price you pay us excludes local import duties, taxes and customs handling fees. These are set by the authorities of the destination country, are payable by you, and are usually collected by the carrier before delivery. We cannot predict or refund them.

HOW DO I RETURN MY ORDER?

Returns are covered in full by our returns and refunds policy, which sets out your rights depending on where you are.

In short: if you are a consumer in the EU or the United Kingdom, you have 14 days from receiving your order to change your mind, for any reason and including sale items, and every piece carries a two-year legal guarantee. To withdraw, use our withdrawal form.

If anything arrives damaged or is not what you ordered, contact us at contactus@juwelinaparis.com and we will put it right at our cost.