What are the delivery charges?
We cherish our customers and deliver free of cost.
How long will it take for my order to get delivered?
All Global Orders are shipped via DHL and are delivered in approximately 10 working days.
How much duties and taxes will I have to pay?
Duties and taxes vary depending on shipping destination. Our prices are inclusive of duties and VAT.
How do I make a purchase?
Browse by clicking a category “Earrings” or “Necklaces” in the Shop Online drop down menu pane. Once you have found an item, click on the product to view details.. Click ‘Add to Shopping Cart’ button next to the product. All products are sold separately. Review your selection by clicking the ‘Shopping Cart’ icon at the top of the page. You can use the ‘Remove from cart’ link to delete items from your Shopping cart. If you wish to continue browsing, click on ‘Continue Shopping’ button. To complete your order, click on ‘Check Out’ button.
Do I need to set up an account to place an order?
No. At House of Juwelina, we like to make the process seamless for our time-strapped customers. You can browse through the collections and checkout without creating an account and select merchandise you like.
We do encourage you to set up an account so we can customise your shopping experience. Creating an account is an easy process. Simply click on ‘SIGN IN’ /’REGISTER NOW’ to fill in your details.
I´ve forgotten my password.What should I do?
If you have forgotten your password,follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page.
What are the created stones?
We use lab-created stones in our jewellery, to maintain a guilt-free jewellery experience.
What packaging will my order be shipped in?
All Juwelina’s intricate jewels our securely packaged in custom boxes for earrings and necklaces respectively. These elegant boxes not only look gorgeous but also make the perfect storage for each piece. Juwelina’s ultra soft cloth is provided in each box for maintaining jewellery sparkle.
What size should I choose?
Juwelina provides the approximate dimensions of each necklace. Many of our necklaces are made with specially designed adjustable clasps, ideal for varying lengths.
For more information customer care team can answer all your questions on fit – simply email firstname.lastname@example.org.
How do I know that the jewelry is authentic Juwelina Paris?
All our authentic 925 sterling silver jewels are stamped with the official Juwelina Paris “JP” trademark.
Is my order insured
Juwelina insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
Are the colours of products shown on the website accurate?
We have maintained accurate display of colours of the products, but cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. For complete accuracy, the approximate dimensions of earrings and necklaces have been shared.
How do I know if an item is in stock?
All items are in stock unless ‘SOLD OUT’ is displayed when you attempt to purchase it. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, we have a special pre-order facility where you can place your order with us by sending us an email.
Juwelina understands that due to volume of orders, it is possible that a particular piece may be out of stock. However customers can still pre-order the piece by reaching out to us via email.
How will I know you have received my order and when will the payment be deducted?
After placing an order, you will be sent an email confirmation from Juwelina customer care. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your card for the value of the items in stock.
Where is my order?
Depending on inventory status, we usually aim to dispatch all orders within 2 working days. Once your order has been dispatched you will receive an sms and email confirmation of your shipping details and a tracking number with which you can track the status of your order, with our logistics partner- DHL
Can I change my shipping address after my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have been dispatched
Does Juwelina ship to multiple addresses?
We can only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.
We accept all major credit cards, Diners Club, Elo Pay, Apple Pay & Google Pay via Shopify Payments
Is it safe to use my credit card online at Juwelina?
Your personal online security is important to us. We use SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a highly secure payment gateway. As a further precaution, we will confirm that the billing address you provide matches the address on file with your credit card company.
What are cookies? Should I be worried about them?
Is my personal information kept private?
Please rest assured that your personal information is kept private and confidential and at no point will we rent or sell this.
To register at Juwelina Paris, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note Juwelina Paris may use your contact details to inform you of the latest collections and fabulous offers via email.
How do I care for the jewelry?
All jewels are made with Sterling Silver 925, handcrafted by our artisans, and meticulously hand set with created stones.
Your Juwelina Paris creation requires a little care and attention to keep it looking its best. As with all fine things in life, you should take care to protect your jewellery and always store it in a cloth jewellery box away from moisture .
Remove your jewellery when applying scent & lotions or even better, always put your jewellery on last when getting dressed. Your silver jewellery can be polished back to its sparkling luster with the Juwelina Paris Ultra soft cloth, complimentary in every order.