Refund policy

Returns

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returns & Exchanges will be accepted if you received your order damaged in transit or if you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging )

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at contactus@juwelinaparis.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that you carry all the shipping costs of the return. If you choose to return the goods we strongly recommend using a shipping service with a tracking option as you are responsible for the parcel until it reaches us. 

When your return package has reached us in good order, the refund will be made within 30 days with the same payment method you originally used. 

You can always contact us for any return questions at contactus@juwelinaparis.com.

Damages and issues
In the unlikely event, that the item is defective, damaged or if you receive the wrong item contact us immediately so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale/discounted items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.